From the office (2) Insurance Claim Forms

As most of you will know we provide the service of filling in your insurance claim forms. This can be straightforward or complicated depending on how many conditions you are claiming for. We have to fill in the veterinary side of the form, photocopy the forms, store the copies and send the claim off with the clinical history and amount you are claiming. Now we have the new (ish) computer system we are able to take advantage of the collaboration between Petplan and VetEnvoy. VetEnvoy is the company that provides a computer link between our computer system and Petplan, enabling us to send claims electronically. The benefits of this are a saving of time and less paperwork and paper usage – and for the client the claim should be settled quicker. If Petplan have any queries they can ask for more information by email and it is hoped that eventually other pet insurance companies will follow suit. Also for you, the client, the advantage is that you only have to fill in the smaller Electronic Claim Authorisation Form. We have a stock of these forms so why not try it and and let us know if you feel your claim is paid more efficiently. Judith (Practice Adminstrator)